jayaapp Privacy Policy

jayaapp collects personal data that you provide directly to us, data generated automatically through your use of the Platform, and in some cases data received from trusted third-party sources for verification and fraud-prevention purposes. The categories of personal data we collect are described in detail below.

1.1 Data You Provide Directly

When you register an account, complete identity verification, make deposits or withdrawals, contact our support team, or participate in promotions, you provide us with personal data including:

• Identity data: Full legal name, date of birth, gender, and nationality as stated on your government-issued identification document;
• Contact data: Email address, Bangladeshi mobile number, and residential address (including district, division, and postcode);
• Identity verification documents: Copies of your National ID card, passport, or driving licence, and proof of address documents submitted during KYC review;
• Financial data: Your registered bKash, Nagad, or Rocket mobile wallet number; bank account details for bank-transfer transactions; deposit and withdrawal history;
• Communications data: The content of messages you send to our support team via live chat, email, or any other channel, and records of those interactions.

1.2 Data Collected Automatically

When you access and use the jayaapp Platform, our systems automatically record certain technical and behavioural data, including:

1.3 Data From Third Parties

We may receive limited personal data about you from the following third-party sources in connection with the services we provide:

• Payment processors: Transaction confirmation data (reference numbers, amounts, timestamps) from bKash, Nagad, Rocket, Upay, Visa, and Mastercard network processors when you make a deposit or withdrawal;
• Identity verification services: Confirmation of document authenticity from third-party KYC/AML service providers;
• Fraud prevention partners: Risk scoring data from fraud-detection services used to protect the integrity of our platform and player accounts.

jayaapp processes your personal data for specific, documented purposes, each supported by a lawful basis. We do not use your data for any purpose incompatible with those stated below.

2.1 Service Delivery

The primary purpose for which we process your personal data is to operate and deliver the jayaapp Platform to you. This includes creating and managing your player account, processing deposits and withdrawals in BDT via your chosen payment method, providing access to our casino games and sports betting markets, and delivering customer support. Without this processing, we cannot provide the service.

2.2 Identity Verification and Legal Compliance

We are required to verify the identity of our players as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. We process your identity and financial data to confirm that you are who you say you are, that you are 18 years of age or older, and that your use of the Platform does not involve financial crime. This processing is necessary for compliance with applicable legal requirements.

2.3 Security and Fraud Prevention

We process technical data — including your IP address, device fingerprint, login history, and betting patterns — to detect and prevent unauthorised account access, fraud, collusion, bonus abuse, and money laundering. This processing is essential to protect both you and the integrity of the jayaapp Platform.

2.4 Responsible Gaming Monitoring

jayaapp is committed to promoting responsible gambling. We analyse your gameplay behaviour, deposit frequency, session duration, and betting patterns to identify signs of potentially problematic gambling activity. Where such indicators arise, we may reach out proactively to offer support tools such as deposit limits, cool-off periods, or self-exclusion. This processing is in your vital interest and forms part of our duty of care as a gaming operator.

2.5 Marketing Communications

With your explicit consent at registration, we may send you promotional emails and SMS messages about jayaapp bonuses, seasonal promotions (such as Eid special offers, Pohela Boishakh campaigns, or BPL cricket promotions), and new game releases. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting us at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

2.6 Platform Improvement and Analytics

We use aggregated and, where possible, anonymised usage data to understand how players interact with the Platform, identify technical issues, improve navigation and game loading performance, and develop new features. This analysis helps us continuously improve the jayaapp experience for all players in Bangladesh.

jayaapp does not sell your personal data. We share it only with the categories of third party described below, and only to the extent necessary to fulfil the stated purpose. All third-party data processors are bound by data processing agreements that require them to handle your information with the same care we do.

• Payment service providers: We share the minimum necessary financial and identity data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard network processors to process your transactions. These providers operate under their own privacy frameworks and are responsible for data they process independently.
• Identity verification providers: We engage third-party KYC service providers to assist with document verification. These providers receive only the specific documents and data required to complete the verification check and are contractually prohibited from using that data for any other purpose.
• Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and game-session data necessary to run the games you play. These providers do not receive your full name, contact details, or payment information.
• Analytics and technology providers: We use third-party analytics platforms to collect aggregated, pseudonymous usage data about how players navigate and use the Platform. These providers cannot use this data to identify you personally.
• Legal and regulatory authorities: We may disclose your personal data to competent legal or regulatory authorities — including law enforcement, financial intelligence units, or courts — where required by applicable law or in response to a valid legal process. We will notify you of any such disclosure to the extent permitted by law.
• Business transfers: In the event that jayaapp Entertainment Ltd. undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

jayaapp uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your logged-in session, and analyse Platform performance. This section explains the types of cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to store information about your preferences and interactions. Cookies set by jayaapp are first-party cookies; cookies set by our analytics and game partners are third-party cookies.

4.2 Types of Cookies We Use

4.3 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in to and using the Platform. For detailed guidance on managing cookies in your specific browser, please consult your browser's help documentation.

jayaapp retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations, whichever is longer. The following retention periods apply to the principal categories of personal data we hold:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction and financial data: Retained for a minimum of 7 years from the date of the transaction, consistent with financial record-keeping standards;
• KYC verification documents: Retained for 5 years from the date of submission or from the date of account closure, whichever is later;
• Customer support communications: Retained for 3 years from the date of the last interaction, to allow us to reference prior communications if a related issue arises;
• Marketing consent records: Retained for the duration of your account plus 3 years, to demonstrate compliance with consent obligations;
• Technical and analytics data: Retained in pseudonymous form for up to 24 months, after which it is aggregated or deleted.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you. Data that has been anonymised is no longer subject to this Privacy Policy and may be retained indefinitely for statistical analysis.

Protecting your personal data against unauthorised access, loss, or misuse is a core commitment at jayaapp. We implement a layered security framework combining technical, administrative, and physical controls.

As a player on the jayaapp Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you, together with information about how we use it, who we share it with, and how long we retain it. We will provide this information in a structured, commonly used format.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For most account data (name, address, contact details), you can update information directly in your account settings or by contacting our support team.

7.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw consent and there is no other lawful basis for processing. Please note that this right is subject to legal retention obligations: we cannot delete transaction or identity records that we are required by law to retain.

7.4 Right to Restrict Processing

In certain circumstances (for example, while a data accuracy dispute is being resolved), you may request that we restrict the processing of your personal data to storage only, pending resolution of the issue.

7.5 Right to Data Portability

Where processing is based on your consent or the performance of a contract, you may request that we provide your personal data in a machine-readable format so that you can transfer it to another service provider.

7.6 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time via your account settings or by emailing [email protected]. Your opt-out will be processed within 5 business days.

The jayaapp Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory step in our account registration and KYC process, and we employ risk-based checks to identify and prevent underage registration.

If jayaapp becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to close the relevant account, delete the personal data concerned, and return any deposited funds to the payment method from which they originated, subject to our investigation procedures.

If you are a parent or guardian and believe that your child has registered an account on jayaapp, please contact us immediately at [email protected]. We will treat your report as a priority and act within 24 hours of receiving credible evidence of underage access.

jayaapp reviews this Privacy Policy at least annually and may update it at any time to reflect changes in our data practices, new services we introduce, or evolving legal requirements. When we make material changes to this Policy, we will:

• Update the "Last updated" date at the top of this page;
• Send a notification email to all registered players whose processing activities are affected by the change;
• Display a prominent notice on the Platform's homepage for a minimum of 14 days following the update.

Your continued use of the jayaapp Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with any change, you are entitled to close your account and request deletion of your data as described in Section 7. We encourage you to revisit this page periodically to stay informed about how we protect your information.

Minor changes that do not materially affect how we process your data — such as typographical corrections, clarifications of existing practices, or reformatting — may be made without advance notice, though the "Last updated" date will always reflect the most recent revision.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jayaapp handles your personal data, please contact our data privacy team using the details below. We are committed to addressing all privacy-related queries promptly and transparently.

Privacy Contact

Data Controller: jayaapp Entertainment Ltd.

Privacy enquiries email: [email protected]

Response time: We aim to acknowledge all privacy enquiries within 2 business days and to provide a full response within 30 days of receiving your request.

Preferred contact method: Email is the most effective way to reach our privacy team. Please include your registered account username and a clear description of your request to help us respond as quickly as possible.

Please note: Our support email is for player and privacy enquiries only. We do not accept service of legal process by email. All formal legal correspondence should be directed to our registered business address.